Customer Service
Questions about booking, your account, payments, cancellations, feedback or complaints, and anything else.
✉ customer.service@hihospital.co.ukcustomer.service@hihospital.co.ukContact Us
We are here to help
For questions about HIH, your account, careers or partnerships. Medical questions go to your healthcare professional.
Write to the right team
Choose what your message is about, and we will show you the right address.
Human Resources
Applications, onboarding and questions from doctors and other healthcare professionals who would like to join HIH.
✉ hr@hihospital.co.ukhr@hihospital.co.ukGeneral
General enquiries
Questions about HIH, your account or how HIH works.
customer.service@hihospital.co.ukCareers
Healthcare professionals & recruitment
Join HIH or request the application form.
hr@hihospital.co.ukComplaints
Account & booking complaints
Account, booking, payment or technical issues. We aim to respond within 15 business days.
customer.service@hihospital.co.ukMedical questions
About your care
Questions about advice, diagnosis, treatment or prescriptions go directly to your healthcare professional through the booking system.
Privacy
Your data
Requests about your account data. For clinical records, contact your healthcare professional.
customer.service@hihospital.co.ukPartners
Clinics & partnerships
Hospitals, clinics, insurers and organisations interested in working with HIH.
hr@hihospital.co.ukFollow us
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News, new specialties and health information from HIH.
Operated by Terra sin Frontera · HIH provides online consultations only; we do not see patients in person.
Not for emergencies
HIH provides scheduled online consultations. We cannot respond in real time, we do not triage, and we cannot send help to you.
Treat it as an emergency if you, or the person you are helping, has:
- Chest pain or pressure, especially spreading to the arm, neck, jaw or back
- Difficulty breathing, choking, or blue or grey lips
- Signs of stroke: face drooping, arm or leg weakness, slurred speech
- Sudden severe headache, confusion, fainting or unresponsiveness
- A seizure (fit)
- Heavy bleeding that will not stop, a serious injury, burn or fall
- A severe allergic reaction, such as swelling of the face, lips or throat
- Suspected poisoning or overdose
- Severe abdominal pain, or bleeding or severe pain during pregnancy
- Thoughts of suicide or of harming yourself or someone else
- In a baby or child: high fever with drowsiness, a rash that does not fade when pressed, or trouble breathing
What to do now:
- Call your local emergency number immediately.
- Or go straight to the nearest hospital emergency department.
- Do not wait for an online appointment or for a reply to a message on this website or the booking system.
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If you are not sure of the number where you are, 112 also works from most mobile phones worldwide.